Effective Communication at Workplace Essay Example | Topics and Well Written Essays - 1500 words

Effective Communication at Workplace - Essay Example The communication skills of an accountant, therefore, have to be developed in the working place. Not only should an accountant be technically proficient, he must learn to effectively explain to his co-workers, clients, and superiors his financial reports. Being a master of accounting principles and acquiring strong communication skills through the years of practice of his profession and enriching himself with the knowledge of effective communication are key ingredients for the success of his profession. Writing has become a daily routine for accountants as he drafts letters and reports to clients and writes memos to his co-workers and superiors (Kenneth, 1998). He prepares a variety of correspondences. His report must be accurate, clear and concise to reduce misunderstanding. The accountant must refrain from the use of financial jargon if he is dealing with someone that does not understand accounting terms. An effective communication skill will instill confidence in the accountant. He must be able to write and speak clearly. The accountant prepares a variety of reports. In an accounting department of large offices, an accountant is assigned to handle any of the following accounts: cash transactions, cash balances, bank transactions, revenue, sales, payment of taxes, purchases, inventory etc. produces regular report either on a monthly, quarterly or annual. He must get the needed information from the Treasury Department, Purchasing Department, Collection Department, the bank etc. He communicates either through the use of the telephone, e-mail, internet protocol (IP) or issue a memorandum of request for a particular data. By yearend, a financial report with analysis of the company's performance is prepared. This will be presented to top management and to the stockholders. In a small organization, the accountant may handle different accounts and deals with a few persons. Communication may be organization-wide, departmental, team, and individual communication. In a purely accounting business, the accountant should be able to maintain long-term relationship with his clients. He must be able to understand his client's views, concerns and expectations. The accountant provide a verbal recap of the clients needs, highlight key points of the conversation, identify the required documents from the client provide a brief conference report, complete the financial analysis and let the client review the report. An accountant can learn effective communication skills by attending courses, seminars or reading through self-help books. Basic communication skills are the same for all professions. To improve verbal communication skills, the accountant must a)learn to speak clearly and at a reasonable phase; b) make eye-contact to connect to the person he is speaking to; c) speak at the right volume; d) pronounce the words correctly so that you will not be misunderstood or judged to be less competent; and e) use the right words to gain respect and effectively communicate the idea by improving vocabulary. In a paper on "Effective Workplace Communication Skills", one of the Articles for Accountants and Bookkeepers published by Universal Accounting, the following eight tips are given to accountants to develop effective workplace communication: 1) In delivering the message, determine the exact message to the intended audience and the approach to present

Retention Intervention Essay Example | Topics and Well Written Essays - 1000 words

Retention Intervention - Essay Example To counteract a high turnover rate, a set of retention techniques can be used to avoid/resolve conflicts and improve the company image. Retention means retaining those employees who share the company values and fit with the company profile. When staff retention is a program, a workforce development program can be initiated. An organization cannot survive if its top performers quit. Loyal and dedicated workers are needed if the company’s strategic objectives are to realized. The management must retain valuable employees in order to ensure the long term success of the company. An employee who spends a longer duration with an organization becomes more familiar with its rules and guidelines and has less adjusting issues. This can save the company valuable time it will otherwise have to spend on training and helping adjust new recruits. Whenever an employee resigns, it is the responsibility of the HR to intervene and find the cause of resignation. There can be many reasons for a resignation which includes lesser salary, lack of growth, negative ambience etc. The primary role of the HR is to keep track of any trends or patterns which may emerge in resignation data which suggest that there is a problem for the employees. In order to ensure that the retention issue and resignation does not arise in the first place, the recruitment of the right candidate by the HR department is necessary. The HR department should recruit people who fit the company profile. It is enticing to hire a person by forcing him to stay for a lesser salary but this is a bad tactic. The person might stay for some time but will eventually leave. The recruitment process therefore should be tailor made to ensure the right people are hired who won’t cause a retention problem to arise in the first place. There are many retention techniques that an HR department can undertake. These include the launch of motivational